The PAS Experience

“I have information about the free EAPs included with our insurance program suppressed in our communications.  From my point of view, Western has the Cadillac of EAPs with PAS.”

“I will continue to recommend the PAS program to our employees. Everyone is talking about how helpful the counselors are and how much better they feel after speaking with them. You all are making a real difference.”

“I have heard so much positive feedback about PAS training services. Our partnership with PAS is priceless!”

“I have extremely high expectations of PAS and I continually see them constantly excel and impress us. It really is a working partnership. We’ll set the bar a little higher and we know they’ll jump.”

“PAS has so many different avenues that can help our employees: household organization, transitions to retirement, eldercare, will kits, nutrition, budgeting. PAS is a great resource for just about everything.”

“Other companies may spend more on flashy bells and whistles stuff but in my 25-year career in benefits, PAS has been, by far, my favorite vendor I’ve ever worked with.”

“The PAS team that we work with has been better than any of our other benefit vendors. It comes down to their great personalities and level of expertise, diligence, and effort to understand our unique problems and help us tailor programs to meet those needs. They partner with us and bring us new, cutting edge ideas.”

“They really are what their name states – Personal Assistance Services. We have thirteen employee benefit vendor partners. If all of the others embodied 60% of what PAS has, we’d be unstoppable, a force to be reckoned with.”

“PAS is more hands-on with us as a customer and one-on-one with our employees versus just being like a call center. PAS is flexible and they give our employees more personal treatment which is what we are very interested in having for them. I know that employees are going to be well taken care of – it’s just that level of comfort.”

“I have absolutely no doubt that if I got in a bind and needed PAS to deliver on something they would step up and do it. Having that level of comfort in a vendor partner is rare. That is the one thing I value above and beyond anything else. When we ask them or need them to do something, they will always deliver.”

“Our previous EAP was with our health plan carrier that provided most everything: medical, dental, disability, flex, and EAP. We knew they weren’t experts at all of them and that they were certainly not the best at EAP. We wanted a niche firm that focused on EAP and did it really well.”

“We had multiple EAP providers throughout our US operations. We didn’t have a centralized system for access, benefit communication, or aggregate reporting. And we wanted a partner who could be flexible and could accommodate our unique requests.”

“We had low utilization and negative feedback from our employees and managers about their experience with our previous EAP. That is what made us start looking for something better.”

“PAS’ primary purpose is EAP, they have a great reputation and you always get a live person to talk to when you call. When I had people coming to my office in tears and I had to hand them the EAP phone number of our previous EAP, it made me sick because I knew they would get a recording or a voice prompt that really led to nowhere or be redirected to a website.”

“We were truly looking for an EAP partner that would be a benefit or value-add for us. Sometimes it means a higher cost vendor and sometimes it is the PAS’ of the world that you didn’t know about but you find out that you’ve got this nugget of gold that is just waiting to be mined.”

“In the past we have had EAPs that just gave you a card and said here, call these numbers. But I am so excited that we get to offer PAS to our employees now. I have never seen a more proactive organization. In education we have always been good at taking care of kids, but now we can be good at taking care of ourselves.”