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State of the Art Wellbeing Strategy Executed with Heart

PAS is a human capital business strategy that helps organizations retain employees, improve productivity, and avert claims to the medical plan. PAS is an employee perk that removes financial barriers to care for participants and helps people with virtually any life event need. We live our name Personal Assistance Services by providing in-the-moment support, personally arranging participant and organizational services, and offering consultative account management.  Our Employee Assistance Plan (EAP) serves people across the country and around the globe.

The PAS Experience
What makes PAS a Top-Tier EAP?

With over 40 years of experience, PAS does it the right way

Thriving organizations attract and retain top talent while seeing improved success in their bottom line and reputation. To get there, organizations need healthy work environments and happy employees. PAS is a collaborative partner providing a customized approach to fit your organizational needs.

A top-tier EAP, PAS provides participant-centered access to a caring, licensed expert. Compassionate in-the-moment support, needs assessment, and care navigation is accessed through the participants’ preferred method of engagement. Client organizations place trust in PAS as a true partner to improve the quality of life for their employees.

Why partner with PAS?

We serve people personally, soul-to-soul

We believe that all people need to feel a sense of purpose, hope, and dignity that is enriched through relating and connecting with others. With a passion to impact the world, we love what we do — compassionately inspiring people to thrive at home and at work. With servant hearts and proven results, we help people improve the quality of their lives.


Member outcomes after our services.


of participants report that their personal life is better after services


of participants are more productive at work because of PAS


of cases resolved within EAP


What Our Customers Are Saying

“I have information about the free EAPs included with our insurance program suppressed in our communications.  From my point of view, Western has the Cadillac of EAPs with PAS.”

“Our previous EAP was with our health plan carrier that provided most everything: medical, dental, disability, flex, and EAP. We knew they weren’t experts at all of them and that they were certainly not the best at EAP. We wanted a niche firm that focused on EAP and did it really well.”

“We had multiple EAP providers throughout our US operations. We didn’t have a centralized system for access, benefit communication, or aggregate reporting. And we wanted a partner who could be flexible and could accommodate our unique requests.”

“We had low utilization and negative feedback from our employees and managers about their experience with our previous EAP. That is what made us start looking for something better.”

“PAS’ primary purpose is EAP, they have a great reputation and you always get a live person to talk to when you call. When I had people coming to my office in tears and I had to hand them the EAP phone number of our previous EAP, it made me sick because I knew they would get a recording or a voice prompt that really led to nowhere or be redirected to a website.”

“We were truly looking for an EAP partner that would be a benefit or value-add for us. Sometimes it means a higher cost vendor and sometimes it is the PAS’ of the world that you didn’t know about but you find out that you’ve got this nugget of gold that is just waiting to be mined.”

“In the past we have had EAPs that just gave you a card and said here, call these numbers. But I am so excited that we get to offer PAS to our employees now. I have never seen a more proactive organization. In education we have always been good at taking care of kids, but now we can be good at taking care of ourselves.”

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The Passages of Life

Experience how PAS can help people navigate through all of life’s twists & turns